Fees may depend on factors like location.the type of Property and the estimated man-hours involved in providing management services.the fees includes a onetime registration charge and the monthly service charges ranges between 7-10% of the monthly rental value of the property.
I have already got a tenant, do I have to wait until they leave before I can use your service?
No, we can take over the management of your property at any time and of course, we’ll give your tenant the respect and consideration they deserve.
What do I have to make the switch from my current estate/Ietting agent?
You can usually switch to our service at any time contact us today and one of our experts will look into your existing terms and start the ball rolling for you.
When I switch to you,will there be a gap in the service I receive ?
No, we will work with you to ensure a seamless transition from your existing agency.
Can I use my own preferred contractors?
As long as they meet all the necessary qualifications and safety criteria, you’re welcome to use your own people.
I have a larger rental portfolio-do you offer discounts?
We certainly do speak to us today and we’ll be happy to offer you a preferential rate.
My rental properties are all over Pune, will this be a problem?
No, as we have a high network of property managers who are working towards managing your property professionally, we have been managing properties of your clients for more than 5 years, also we have an embedded technology through which you can raise a query and it will be sorted with clearly defined time lines.
I manage property myself but want to switch to your service , how do I do this?
It’s easy, get in touch its basically a 12 months contract but its pay as you go. You can cancel anytime by informing us two months in advance in writing.
How do I sign up?
Simply get in touch vin our contact page and we’ll give you all the information you to get started.
Explain the process after signing MOU ?
Once the MOU is signed, the property is marketed for lease and all the progress/offers are emailed to you on regular basis. If the offer is good. Then you will receive a call from oue sales for discussion.
What happens if I do not accept the offers I am getting by Riverstone sales team?
It’s fully your privilege’s to either accept or reject the offer but if you reject valid offers then your property will remain vacant and you would incur losses.
Can I forward my own references of customers through a broker to Riverstone? Will they be charged Brokerage?
Yes ,you can forward your references and even the brokers to us by informing them that Riverstone is your property manager and they can interact us for show & tell and move-in generally if Riverstone doesn’t have a client for it the property is rented to them without brokerage; this depends on the case to case basis.
What if broker contacts me to rant out the property that's under property management with Riverstone ?
You can forward that broker to us and we would discuss the client that he has if the client suits your choice we will get the deal done .
Once I accept the offer how much time does it take to receive the money into my account?
It generally takes 7 weeks initially to set up the whole account and link them to our property management team once the that is done the future rents get credited into your account around 10th of every month intimates the owners directly hence you need to intimate us to get these bills paid by the way ,Riverstone property management team always keeps a track for such bills on its own but Riverstone can’t be held responsible for the delay in payments of these bills if we are not intimated by the society or the owner on time.
If I have some work that needs to be done what should I do? What are the communication channels?
•Email: just home to riverstonepropertyservice@gmail.com then your request lands up with the PMS team and they raise an Service request for in the form of ticket
•Phone To Sales Staff: Calling Sales Staff for any property management issue is not recommended
since we have multiple salespeople on the filed and there are high chances that your message is not passed on to the PMS team please remember calling sales guys for PMS work is NOT recommended since we already have dedicated PMS team email riverstonepropertyservice@gmail.com channel to address your issues.
•Phone To PMS: It’s fine if you speak with PMS team but written communications always help in better tracking
Should I remain in contact with the society management committee even if everything is being done Riverstone ?
Yes remaining in contact with the society management committee ensures that you are not missing any information that is meant strictly for the landlords certain internal issues are not communicated to
riverstone by the society which they generally want only the landlords to know hence being in touch with management committee is recommended.
